FAQ

Frequently Asked Questions

Reading this FAQ section before arranging a tour is essential because it provides clarity and helps travelers avoid unexpected issues. In short, the FAQ acts as a roadmap that answers common questions upfront, reduces uncertainty, and makes planning a trip to destinations like Borobudur, Prambanan, or Merapi smoother and more enjoyable.

• What is Yogya Tours?
  Yogya Tours is a local tour operator based in Yogyakarta, offering cultural, adventure, and sightseeing tours across Central Java.
• Where is Yogya tours located?
  Our office is in Yogyakarta, Indonesia, the cultural heart of Java.
• What types of tours do you offer?
  We provide city tours, temple visits (Borobudur, Prambanan), adventure trips (Merapi Jeep, Jomblang Cave), cultural experiences, and customized packages.
• Can I book a private tour?
  Yes, we specialize in private tours tailored to your schedule and interests.
• Do you offer group tours?
  Absolutely. We arrange tours for families, schools, and corporate groups.
• How do I book a tour with Yogya Tours?
  You can book directly through our website, by email, or by contacting us via WhatsApp.
• What payment methods are accepted?
  We accept bank transfers, and online payment gateways.
• Are tours suitable for children?
  Yes, many of our tours are family‑friendly. We also provide recommendations for child‑friendly itineraries.
• Do you provide English‑speaking guides?
  Yes, our guides are fluent in English and experienced in explaining local culture and history.
• Can tours be customized?
  Definitely. We can adjust itineraries based on your preferences, time, and budget.
• Do you arrange sunrise tours?
  Yes, we offer popular sunrise tours at Borobudur Temple and Sikunir Hill in Dieng Plateau, Bromo
• Is transportation included in the tours?
  Most tours include private car and driver. We also arrange airport transfers if needed.
• Do you provide hotel pickup?
  Yes, we offer pickup from hotels in Yogyakarta city.
• Are meals included in the tours?
  Some tours include meals, while others allow you to explore local restaurants. Details are provided in each package.
• Do you offer multi‑day packages?
  Yes, we provide 2‑day, 3‑day, and longer packages covering Yogyakarta and surrounding destinations.
• What is your cancellation policy?
  Cancellations made within a certain period may be refunded. Please check our booking terms for details.
• Do you arrange international airport transfers?
  Yes, we provide transfers to and from Yogyakarta International Airport (YIA).
• Is travel insurance included?
  Travel insurance is not included, but we recommend arranging it before your trip.
• Do you provide tickets for temples and attractions?
  Yes, our packages usually include entrance tickets to Borobudur, Prambanan, and other sites.
• How can I contact Yogya Tours?
  You can reach us via our website contact form, email, or WhatsApp for quick responses.

Traveler Checklist Before Booking Your Tour

• Confirm tour duration: Make sure the itinerary fits your schedule (half‑day, full‑day, or multi‑day).
• Check pick‑up & drop‑off points: Verify if it’s from hotel, airport, train station, or cruise port.
• Review inclusions: Transport, guide, tickets, and accommodation (if multi‑day) should be clearly listed.
• Understand exclusions: Meals, personal expenses, and tips are usually not included.
• Know the group type: Decide if you prefer a private tour or a shared group experience.
• Verify guide language: Ensure guides speak your preferred language (English or Indonesian).
• Look at pricing details: Check per‑person or group rates to avoid surprises.
• Confirm cultural highlights: Borobudur, Prambanan, Merapi Jeep, or other destinations should match your interests.
• Check family/romantic suitability: Make sure the package fits your travel style and companions.
• Booking process: Have your travel date, number of participants, and pick‑up location ready when contacting the operator.

Transport Policy

• Transparent and Fair Pricing:
  We are committed to offering fair and reasonable pricing for all our transport services. Crucially, our drivers do not receive commissions from inflating the costs of activities (like jeep rentals, entrance fees) or purchases (dining, art shops), ensuring you get the best value without pressure.
• Comfort and Reliability:
  Travel in confidence knowing we utilize a variety of well-maintained, comfortable vans for all our services, ensuring a smooth and pleasant experience for every passenger, whether you’re traveling short or long distances.
• Professional and Ethical Drivers:
  Our drivers are more than just chauffeurs; they are friendly, professional, and ethical. They focus purely on providing excellent service and safe transport, ensuring your trip is hassle-free and honest.
• Further detail and price of our transport price list

Payment Information

We do not accept credit card payments, PayPal or bank transfer as it take longer time and higher commissions fee. For secure and convenient transactions, we recommend online payment via

Wise.com 

that offers lower commission fees and faster transfers, often completed within minutes.

How to Transfer Money with Wise

1. Create a Wise account
   • Sign up at Wise.com or via the mobile app.
   • Verify your identity (passport/ID upload).
2. Set up your transfer
   • Enter the amount you want to send.
   • Choose the currency and destination country.
   • Wise shows the real exchange rate and fees upfront.
3. Add recipient details
   • Provide the recipient’s bank account info (IBAN, SWIFT, or local account number depending on country).
4. Choose payment method
   • Fund your transfer via bank transfer, debit/credit card, or other local options.
5. Confirm & send
   • Review the details, confirm, and send.
   • Wise will update you on the transfer progress.

Revolut 

The international money transfer lets you send money to over 160 countries in 30+ currencies directly from the app, often with lower fees and better exchange rates than traditional banks. Transfers can go to bank accounts, cards, mobile wallets, or instantly to other Revolut users.

Steps to Transfer Money with Revolut

• Download & sign up
  • Install the Revolut app (iOS or Android).
  • Create an account and verify your identity.
• Top up your Revolut account
  • Add funds via debit/credit card, bank transfer, or Apple/Google Pay.
• Choose “Payments” in the app
  • Tap the Payments tab to start a transfer.
• Select recipient
  • You can send to:
    • Another Revolut user (instant, free).
    • A bank account (enter IBAN/Swift Code/ account number).
    • A card or mobile wallet (if supported).
• Enter amount & currency
  • Choose the currency (e.g., USD, EUR, IDR).
  • Revolut shows the exchange rate and fees upfront.
• Review & confirm

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